Posted on August 12, 2020 by sabinetek — 17 Comments Customer Support Email : firstname.lastname@example.org 17 thoughts on “” mike donnellan August 12, 2020 I placed the order 11016 on 30th June and made a payment. I have not received delivery of the product. Please advise Reply sabinetek August 17, 2020 Hello Mike, Upon checking, we discovered that your order 11016 has been lost in transit, we have decided to reship another one for you. Please check your email. Reply Rosane O'Conor August 13, 2020 Please, I need help with my Sabinetek SmartMike+. I bought this product for yoga class. At first it was working ok but now it is not working anymore. Once connected to a power plug, it works, when you press the red button in the left side, it activates all the functions. And if you don’t touch the red button it shows a stable green light. But the minute we unplug from the power source, it does not work anymore, all lights are off, I try to turn it on by pressing the red button on the left side or by pressing and holding the red button on the left side and NOTHING happens. Please help me fix it or send a replacement. Please contact me by email. Could you please send me a free replacement ASAP? Thank you, Rosane Reply sabinetek August 17, 2020 Hi，Rosanse According to your description, I cannot confirm the product problem So I hope you follow my instructions and try it again First, you are using PC to open this link to download the upgrade program and install it on the computer https://bj.bcebos.com/sabine-sdk/SmartMikeDFU20200608.exe Then you plug the SmartMike+ into the computer with a USB cable Click the installed upgrade program to upgrade the Product It may solve your problem Reply Steven Clem August 14, 2020 Customer support is not responding to my emails. I have a SmartMike+ that is broken and needs to be replaced. Please help! Reply sabinetek August 17, 2020 Hi ,Steven What is the reason for your SmartMike+ damaged? Please describe the reasons and usage problems in detail, we will deal with them as appropriate Reply Steven Clem August 17, 2020 On 7/31/20 I submitted the following: I received my smartmike+ on 7/16/20. My wife has been using it for two weeks for her zoom music class. This morning (7/31) the red on/off button disappeared into the body of the devise so it cannot be turned on. What’s next? On 7/31/20 you replied: Non Technical Issues Submission #84575273 Hello Steven, We apologize for the inconvenience. To assist you further, Can you please send us a photo and video of the faulty/damaged item(s) you received and we’ll do our best to resolve this as soon as possible. Thank you. Best Regards, Rona On 7/31/20 I replied: Hello, Here are three photos of the device. You can see the on/off button is now in the body of the device. I pushed it down and it has now disappeared into the body. This was on invoice 11538. Thanks for your help. Please advise my next step. UNADJUSTEDNONRAW_thumb_3db3.jpeg 8/17/20 – The photos that I attached to my 7/31/20 will not copy to this web page. Please refer to the email dated 7/31/20 sent to email@example.com Thank you. Reply Steven Clem August 24, 2020 Another week has gone by and no input from Sabinetek on my emails or this web site. It has been over 3 weeks since I initially reported my Smart Mike was broken. No reply with any direction from Sabinetek. Are you guys still in business? Reply Nephtali Sanchez August 16, 2020 I purchased this device to do Facebook Live. Is it able to do? Reply sabinetek August 17, 2020 Yes，of course，You need to buy one pair; Happy shopping Reply Paolo Evangelista August 16, 2020 Hi dear, I bought your Smartimike Plus microphone.I am very happy of It with my work as a Fitness Blogger (I teach at the University of Sport in Italy). However, I have a problem: using the microphone in Real TimeMixing mode after about 10 minutes it starts to not work probably due to battery exhaustion. Is it possible to implement battery life (with some extrabattery packs) or do you have a SmartMike Plus with longer life? T hanks again and congratulations on your product! Prof. Paolo Evangelista Reply sabinetek August 17, 2020 Hi，Paolo Sorry for the battery life issue that bothered you，Battery charging time is very short 40 minutes，Fully charged can last 5-6 hours I think you should fully charge it before use，There is no better way to increase battery life for the time being. we may make improvements in the future. Thank you very much for your support Reply Torleif August 16, 2020 I have bought a product from your company. It’s not working properly and I’d like some help. Reply sabinetek August 17, 2020 Hi，Torleif You can buy it in our new online-store https://store.sabinetek.com/ Happy shopping Reply sabinetek August 18, 2020 Hi，Torleif What is the problem with the product?can you description it？ Reply jing castro August 17, 2020 Good day. Thank you for your email, now I recieved the product smartmikeplus invoice 12088. I create video the content is all about the different set up.. Kindly check this link https://www.youtube.com/watch?v=yBfBnAVl2Uc Can we help each other to promote your product, and everytime Filipino here from philippines inquires about the smartmike, can you give my video, as their preference. Thank you and God bless Reply sabinetek August 17, 2020 Hi，First of all thank you for the video, it’s great. Your idea is also very good，We will recommend your video to Filipinos, hope you can help us to promote it Reply Leave a Reply Cancel replyYour email address will not be published. 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